1. Scope of This Policy
This Refund and Cancellation Policy applies to MyCoinEdge member purchases of prepaid ATLAS report credits and the digital reports unlocked with those credits. It supplements the MyCoinEdge Terms of Service and does not reduce any right that cannot lawfully be waived or limited.
MyCoinEdge report credits are units of access to a digital service. They are not money, a bank balance, stored value, a security, a digital asset, or an investment product. They cannot be transferred, withdrawn as cash, or exchanged between members unless MyCoinEdge expressly provides that capability.
2. Report Credits and Cancellation
Credit packs are one-time purchases. No monthly subscription is required. There is therefore no recurring member plan to cancel unless MyCoinEdge later offers one under separately disclosed terms.
Credits purchased under the current member program do not expire merely because time passes. MyCoinEdge may change future credit offerings prospectively, but any material restriction on previously purchased credits will be handled as required by applicable law and the terms presented at purchase.
3. Refunds for Unused Credits
A member may request a refund within 14 calendar days after a credit-pack purchase for credits from that purchase that remain unused and otherwise eligible.
- If none of the purchased credits were used, the eligible purchase may be refunded in full.
- If some purchased credits were used, the eligible unused portion may be refunded proportionally.
- Promotional, complimentary, bonus, restored, reversed, or administratively adjusted credits have no cash-refund value.
- A refund will not intentionally reduce the member’s balance below zero.
The records connecting purchases, credits issued, reports delivered, reversals, and remaining balances are used to calculate the eligible unused portion.
4. Immediate Digital Delivery and Used Credits
Before MyCoinEdge deducts a report credit, the member will be asked to expressly request immediate digital delivery and acknowledge the applicable effect on any cancellation or withdrawal right. Where required by law, this includes acknowledgment that the right may be lost after the requested digital content is supplied.
A credit is treated as used when MyCoinEdge successfully unlocks and makes the requested unique ATLAS report snapshot available in the member account. Reopening, copying, printing, or downloading that same owned snapshot does not consume another credit.
5. Failed, Missing, or Defective Delivery
A failed request should not permanently consume a report credit. If a deduction occurs but the report is not successfully delivered, MyCoinEdge will seek to restore the credit automatically through a reversal.
If the credit is not restored or the delivered file cannot reasonably be opened, accessed, or corrected, contact support. MyCoinEdge may redeliver the same report, restore the credit, or issue an appropriate refund depending on the circumstances and applicable law.
A change in market conditions after the recorded report time, disagreement with an educational interpretation, or the absence of a desired market outcome does not by itself make a correctly delivered report defective.
6. Duplicate or Unauthorized Charges
Duplicate charges
A verified duplicate charge for the same intended purchase will be corrected. Depending on the records, this may involve a full refund of the duplicate payment and correction of any duplicate credits.
Unrecognized or unauthorized charges
Contact MyCoinEdge promptly so the payment, account, credit, and delivery records can be reviewed. Reasonable identity or account verification may be required to protect the member. Nothing in this policy prevents a consumer from using non-waivable rights available through the payment provider, card issuer, or law.
7. Refund Method and Processing
Approved monetary refunds are submitted to the original Stripe payment method. MyCoinEdge does not provide cash, cryptocurrency, wallet transfers, checks, or refunds to a different card or account in place of the original payment method.
After MyCoinEdge submits an approved refund, the time required for it to appear is controlled by Stripe, the card network, and the member’s financial institution. MyCoinEdge cannot guarantee a specific posting date.
Taxes, currency conversion, bank charges, or other third-party costs will be handled as required by law and the applicable payment-provider rules.
8. Service Discontinuation
If MyCoinEdge permanently discontinues the member report service while purchased credits remain usable and unused, MyCoinEdge will provide a reasonable opportunity to use those credits or request an appropriate refund for the eligible unused purchased portion, subject to applicable law and payment-provider limitations.
9. Consumer and Statutory Rights
Consumer rights vary by location. This policy provides contractual protections but does not exclude, waive, or limit a refund, remedy, cancellation right, withdrawal right, warranty, or other protection that applicable law does not permit MyCoinEdge to exclude, waive, or limit.
When local law gives a consumer a stronger remedy than this policy, the legally required remedy controls.
10. How to Request Help or a Refund
Email support@mycoinedge.com with the subject Purchase or Refund Request.
Include the member-account email, purchase date, amount, and Stripe receipt or Checkout reference if available. If the request concerns a report, include its title, date, and report reference. Never send a complete card number, card security code, password, private key, seed phrase, or wallet recovery words.