Email MyCoinEdge Support
Use the subject line that best matches your request and include enough information for us to locate the correct account, purchase, or report.
Member Support
Write to us if you need help with:
- signing in or securing your member account;
- an incorrect report-credit balance;
- a report that did not open or download;
- reopening a previously unlocked report; or
- understanding when a new ATLAS snapshot is available.
Purchase & Refund Support
For a charge, duplicate purchase, unused-credit refund, or failed delivery, use the subject Purchase or Refund Request.
Include the member-account email, purchase date, amount, and Stripe receipt or Checkout reference if available. Never email complete card details.
Privacy Rights Requests
For access, correction, deletion, portability, restriction, objection, or consent-withdrawal requests, use the subject Privacy Request.
We may request reasonable verification to protect the account from unauthorized access or deletion.
Security Concerns or Legal Notices
Use Security Concern for suspected account compromise. Use Legal Notice for formal legal correspondence, and include a reliable method for reply.
Urgent danger or criminal activity should be reported to the appropriate emergency or law-enforcement authority.